FAQ

SHIPPING

Do you offer free shipping?
We periodically offer free shipping over $99, but it is not offered 365 days a year.



What are your shipping rates?

  • Lightweight packages: $4
  • All other packages: $6
  • Expedited 2-day shipping: $25


How are shipping rates determined?
Shipping rates are determined by our shipment providers (USPS and FedEx) and are subject to change based on their set costs.



Where do you ship?
Currently we only offer shipping throughout the US + Puerto Rico.



Why don't you ship internationally?
Not only are there incredible delays in international shipping timelines, but once it leaves the US we are unable to track your packages via USPS. This leaves too much uncertainty for the customer for us to offer shipping outside of the US. We continue to look for more secure ways to ship internationally- keep checking back for an update.

 

Do you offer local pickup? 
Yes. If you are in the Phoenix, AZ area, you can opt for local pickup during checkout. Local pickup is available Monday - Friday between 9am - 5 pm. 



When will my order ship?
Orders placed Monday - Friday before 1pm PST are almost always shipped out same day. Orders made during the weekend or holidays will be shipped out the next working day. This is subject to change during times we experience an increased volume of orders. You can learn more about our shipping policy here.



How long will it take me to get my package?
Shipping timelines are completely in the hands of our carriers and fluctuate based on season. Most packages arrive between 4-6 business days, but arrival times are not guaranteed. Expedited 2-day shipping can be purchased for time-sensitive orders.



Where is my package?
You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Please note that tracking links generally need 24 business hours to generate. You can also find your tracking information by logging into your Devereux account and navigating to your Orders & Returns. If you still haven't received a tracking email and your package shows as shipped in your Devereux account, please email info@dvrxthreads.com and we will help get to the bottom of it. 



What if my order has been marked as delivered, but I haven't received it?
Sometimes the following situations can occur with packages marked as delivered:

  • The postal carrier left the package somewhere discreet to prevent it from being stolen
  • A neighbor or roommate may have accepted the package on your behalf
  • The postal carrier marked the package as delivered a few days in advance

    If you still can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address. If the package hasn’t shown up after 3 business days, contact us via our contact form. Please note, we are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with your order shipped to a forwarding address, including lost shipments or questions regarding tracking. If you happen to receive your original order after you’ve received a replacement package, we kindly ask that you return the former. You can contact us and we will send you a return label so you can ship the original package back to us free of charge.
     

     

    RETURNS

    What is your return policy?
    We want you to be completely satisfied with your Devereux order. We will gladly accept your return in original condition, with all tags attached, within thirty (30) days of your order being placed. Shipping fees are non-refundable. To learn more about our return policy, visit our Returns page.


    I need to return / exchange my item(s). Now what?
    Visit our Returns page and enter your order information. From there we will have a return label issued to you within 24- 48 hours.


    The return portal is not able to find my information.
    This is most likely due to our portal not being able to process the return because either it's been over 30 days since your order or because the item you purchased was marked as final sale. If neither of these pertain to your order and you still run into issues, you can reach out to us at info@dvrxthreads.com and we can help get to the bottom of things.

     

    Do you offer prepaid return shipping labels?
    Yes, once you fill out the portal, a printable label will be issued within 24-48 hours.

     

    Do you charge a restocking fee?
    We do don't charge a restocking fee for items returned in their original condition- unworn, with tags on. If your items are not in original condition, you are subject to an $8 restocking fee and/or we reserve the right to refuse your order. 


    It's been over 30 days but I want to return my items.
    Exceptions may be extended for extenuating circumstances and will be considered on a case-by case basis. If we accept a return purchased over 30 days ago, they are not eligible for a refund but will be returned for a store credit.


    How long will it take to get my refund?
    Once we receive your item back, your refund will be initiated. Refunds may take up to 10 business days to process. Devereux reserves the right to deny refund if the merchandise does not meet Devereux's shipping and returns policy requirements. Shipping fees are non-refundable unless you've received a damaged item. 
     

     

    SIZING

    What does "O/S" mean?
    O/S means "One-size"

     

    What are the inseam measurements on your shorts?

    • Oasis Active Short = 7.5" Inseam
    • Flight Short = 7.5" Inseam
    • Gravity Short = 9.5" Inseam

     

    What are the inseam measurements on your pants?

    • Gravity Pants: S = 30" inseam | R = 32" inseam | L = 34" inseam
    • Flight Pants: S = 30" inseam | R = 32" inseam 
    • Oasis Jogger: 28"= regular inseam | 30"= long inseam

     

    What does "true to size" mean?
    This means that if you generally wear a medium, we suggest you purchase a medium. If you typically purchase a large, we suggest you purchase a large... so on and so on.

     

    How do your polos fit?
    Our polos are designed slightly oversized for a more relaxed fit. If you like your polos a little more fitted, we suggest you size down and purchase a size smaller than you generally would. For a visual reference, feel free to visit our size guide

     

    I'm ______ size, what size should I get?
    Fit preferences vary from person to person. Please reference our size guide for our size conversions and photos, look at fit notes in the product descriptions, and read the product reviews for customer feedback about sizing to determine which size would be best for you.

     

    I wear a size _______ in Peter Millar / Nike / Adidas / Linksoul / Travis Mathew / Lululemon etc. What size should I get?
    Each designer uses different design specs within their brands and collections. If you prefer the fit of a specific brand or designer, we suggest referencing their size chart for measurements, compare it to ours, and see how they line up.
     

     

    PRODUCT

    The item I want is sold out, can I still get it?
    It depends on the product. Unlike our core product assortment that lives in our shop season after season, our seasonal product or product capsules are not recreated after they are gone.

     

    Where's your sale section?
    We don't have one anymore. By stepping away from the wholesale game and adopting a direct-to-consumer business model, we've adjusted our pricing to eliminate any unnecessary markup in a commitment to make golf apparel more accessible. Giving you the best price means the price marked is the price it will remain.

     

    Where are your clothes manufactured?
    Polos and Pullovers are manufactured in Korea. Slub T's are manufactured in Peru. Shorts, Pants, Jackets and Graphic T's are manufactured in China. If you have questions about where any additional product is produced, feel free to reach out.

     

    Why do I get so many compliments in your apparel?
    Because you look really, really good in our clothes. Dayummmm.


     

    WHOLESALE + BULK PURCHASING


    I want to carry your product in my shop. Who do I contact?
    With the shift from Wholesale to Direct-to-Consumer we are no longer extending wholesale pricing, however we are open to exploring mutually beneficial strategic partnerships with vendors who are making golf more accessible and committed to growing the game. If you are interested in exploring a future partnership, you can reach out to info@dvrxthreads.com and we will direct you to the best person.

     

    Do you offer a discount if I order a certain amount of product?
    We are able to offer discount pricing on bulk orders. To understand more about Bulk Orders, including what qualifies, click here.

     

    I want to have your mobile pop-up shop at my event. Who do I contact?
    For more information on our mobile pop-up, click here.

     

    Do you have a store?
    Not yet. Stay tuned!

     

    Can I swing by and shop at the office?
    Not without an appointment- between covid-19 social distancing requirements, in influx of scheduled zoom calls, wild travel schedules, etc. we need to make sure we are here when you'd like to stop in. If you'd like to come on over, just reach out and we can figure out which date + time works best.

     

    Can I try on clothes if I'm in the office?
    At the moment we don't have a fitting room in our offices, but if you need to try something on, we can point you to our restroom.

     

    My question is not found in the FAQ's
    Reach out to info@dvrxthreads.com or fill out our contact form with your question and we will direct your question to the best person.