Returns + Exchanges

RETURN POLICY

  • Items may be returned up to 30 days after the date of purchase for full refund or up to 45 days for an exchange or merchandise credit.

  • Items must be unused, unworn, all tags must be attached, and in original packaging and condition.

  • Shipping fees are non-refundable.

HOW TO RETURN YOUR ITEM(S):

Our return process is all electronic. To complete your return, simply complete these steps:

1. Visit our Return Portal link.

2. Enter your order information.

3. Select the item(s) you would like to return and select if you prefer an exchange, refund, or store credit

4. Once completed you will be issued a printable return label, via email, within 24 hours.

5. Pack up your order in the packing it was sent in and be sure to include your invoice.

6. Drop off at the designated shipping carrier within 7 days of the label becomes void and is no longer eligible for return.

If you need additional support please visit our FAQs page and reach out directly at info@dvrxthreads.com.  

 RETURN PACKAGES

  • Return labels must be mailed within 7 days or it will become void and the customer is responsible for return shipping costs. Shipping costs paid for by the customer are not eligible for reimbursement.

  • The label we provide covers the cost of shipping the items back from the shipping address on file and in the packaging you received it in smaller. If your return is sent back from a different location and /or sent back in bigger packaging than you received it in, the customer will be charged for the difference in shipping costs should any occur.

  • Refunds and exchanges are typically processed on Fridays and may take up to 10 business days from arrival to our facility to be processed. 

  • Upon receipt of returned goods, Devereux reserves the right to deny refund if the merchandise does not meet Devereux's shipping and returns policy requirements. Returns that arrive and are not in original condition may be refused and if accepted, will be subject to an $8 restocking fee.  

FINAL SALE ITEMS

All items that include "*Non-returnable, Non-refundable" in the product description are FINAL SALE and may not be returned or exchanged.